1. Do you get the ‘no connection to gateway’ message in your solar panel app? In most cases, this is due to the (strength of your) Wi-Fi connection. It’s possible that the Wi-Fi connection is temporarily disrupted. Check if you have an active Wi-Fi connection at home and restart the app.
2. Do you see in your app that the data has not been updated for more than 15 minutes? You don’t need to take any action. Sometimes, the inverter(s) may temporarily not transmit data. The power is, of course, still being generated and recorded. Has there been no update for more than 180 minutes? Contact us.

We offer market-competitive prices, including excellent customer service. SamSam has been installing solar panels throughout the Netherlands for over 10 years and works with dedicated installation teams, allowing us to guarantee service and quality. All this comes at a transparent price without hidden costs.

Since every roof is different, our advisor would be happy to visit you in person to provide a customized quote. Did you know that you can also finance the panels through SamSam? You’ll pay a fixed monthly amount, and after the term, the panels will be fully owned by you. Take a look at what our customers are saying and what people on Google say about SamSam.

If you have made the choice for solar panels, you naturally want to have them installed as quickly as possible. The current lead time from signed quotation to actual installation is approximately 4 weeks (status in January 2024)